Touch Account FAQs

What is a Support Circle?

A Support Circle is a group of people you trust. They can help you manage your money, while you stay in charge.

Who can be in a Support Circle?

Anyone you trust. For example:

  • a parent
  • a brother or sister
  • a partner
  • a friend
  • a professional, like a social worker

You choose who joins. Nobody joins without being invited.

What can they do?

You decide. Each person can have a different level:

  • See. View your balance and transactions. They can’t move or spend money.
  • Get alerts. Hear about larger payments and things that need attention, so they can check in.
  • Help with spending. Have their own linked debit card, with an amount you set.

What they can’t do

Supporters can’t approve or block your payments. They can’t take control of your account. The money and the decisions stay with you.

Safe and secure

We check each person’s identity and how they know you. They sign in with their own login, so you never share your password. You can add or remove people, or change what they can do, at any time.

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