Your questions, answered

There’s no monthly fee when Touch is your main bank account. That means your income or benefits are paid in, or you switch your account to us.

We use the Current Account Switch Service. We start your switch once you’ve told us your card has arrived. Your payments and Direct Debits move across within 7 working days.

That’s just how our banking partner’s cards are printed. Your Touch Account is a personal account, not a business account.

Touch uses linked accounts, all in your name. Your main account is where your income and benefits are paid in, and where your bills and Direct Debits go out. It has no card, so your bill money stays protected. Money moves across to your everyday spending account, which has your debit card. You can also add an extra account with a card for someone in your Support Circle. That account is still yours.

Yes. You can set a balance limit on your everyday spending account, so you always know how much is available to spend.

Yes. You can set reminders for important payments, like a yearly insurance payment, a few days before they’re due.

It’s an optional short pause on larger payments. While the payment waits, you, and anyone in your Support Circle you choose, get an alert, so there’s time to check if something doesn’t look right. Nobody else can approve or block your payment.

Yes. You can keep important documents, like benefit letters and statements, safely in one place.

Touch isn’t a budgeting app. Instead, it gives you reminders, alerts and limits that help you stay on top of things.

Anyone you trust, such as a parent, brother or sister, partner, friend, or a professional like a social worker. We check each person’s identity and how they know you. They sign in with their own login, so you never share your password.

You decide. Someone can view your account, get alerts about larger payments, or have their own linked card with an amount you set. They can’t approve or block your payments.

No. They can only spend money if you give them a linked card, and only up to the amount you choose.

Yes. You can add or remove people, and change what they can do, at any time.

Touch is for people who want to stay in charge of their own money. If you’d like someone else to manage your money for you, Money Carer has other services that can help. Get in touch and we’ll talk you through your options.

Yes. A family member, friend or support worker can help you, or our team can talk you through it.

The Touch Account is provided by Money Carer, with banking services from our partner, Zempler Bank.

Yes. We use plain words and simple screens, and we’re here to help if you need it.

Our team is available Monday to Friday, 9am to 5pm.